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SALON INFORMATION

SAFETY GUIDELINES

As we all look forward to coming back to the salon we want you to know that we are taking your safety and that of our team very seriously. There are many new safety and sanitation guidelines that we are implementing.  We want to share with you some of the most important changes so that you are prepared before your appointment.

 

Social Distancing:

We will be utilizing every other chair to give plenty of space between each guest. Only one client per stylist at a time to reduce the amount of people in the salon.

 

Masks:

All of our team will be wearing masks.  We ask that you wear a mask as well, if you do not have a mask one will be provided for you.

 

Hand sanitizer:

Hand sanitizer will be provided, we ask that all clients sanitize their hands upon entering.

 

Temperature checks:

We will begin each day by taking every team members temperature. We will also be taking each clients temperature before beginning any service. If your temperature is above 100° we will ask that you return to the salon another time.

 

Appointment only:

At this time we will be operating by appointment only.  In order to keep the number of people in the salon to a minimum we ask that you and only you come to your appointment.  Please do not bring anyone, including children, with you to your appointment.

 

Waiting area:

In order to social distance properly and keep the number of the people in the salon to a minimum, there will be no waiting in the lobby area. When you arrive for your appointment please wait outside or in your vehicle until your stylist texts and lets you know they are ready for you!

 

Beverage area:

We will not be offering any beverages at this time. Please do not bring any food or drinks to your appointment.

 

Products:

If you need products, please let your stylist know and they will get them for you.

 

If you have had a fever, have been ill or you have been around someone who has been ill please wait at least 14 days before you come to the salon. In addition if you have an underlying health condition you may want to wait until the next phase of our states reopening plan to schedule your appointment. We will be requiring all clients to sign a release of liability form as you arrive so that you acknowledge the risks of receiving services from a close contact service provider.

Taking into consideration social distancing and the need to limit the number of people in the salon, our stylist’s schedules have changed. If you have a previously scheduled appointment it may have to be adjusted. We ask for your patience and understanding during this time, we are working diligently to accommodate everyone.

HOURS OF OPERATION

Tuesday 9am - 8pm

Wednesday 9am - 8pm

Thursday 9am - 8pm

Friday 9am - 8pm

Saturday 9am - 5pm

Sunday 9am - 5pm

DIRECTIONS

Fresh Salon is located directly off I-485 in the Promenade on Providence shopping center near the Ballantyne area of South Charlotte. Our address is 5349 Ballantyne Commons Pkwy #800, Charlotte, NC 28277

For questions or help finding us please call 704-841-2100

Directions from Matthews

1. From Downtown Matthews take E. John St. towrds I-485  (go 1.13 miles)

2. Merge onto I-485 W toward Columbia.  (go 4.37 miles)

3. Take the NC-16/Providence Rd exit, EXIT 57  (go 0.3 miles)

4. Turn right onto Providence Rd/NC-16. (go 0.25 miles)

5. Turn left into the Promenade on Providence shopping center. Fresh Salon is located in the heart of the shops next to Portrait Innovations.

Fresh Salon  (704) 841-2100

5349 Ballantyne Commons Pkwy #800, Charlotte, NC 28277

 

Directions from South Park

1. Start out going southwest on Sharon Rd toward S Park Dr.  (go 0.36 miles)

2. Turn left onto Fairview Rd. (go 2.24 miles)

3. Turn right onto Providence Rd/NC-16.

4. After crossing over Ballantyne Commons Pkwy turn right into the Promenade on Providence shopping center. Fresh Salon is located in the heart of the shops next to Portrait Innovations.

Fresh Salon  (704) 841-2100

5349 Ballantyne Commons Pkwy #800, Charlotte, NC 28277

 

Directions from Waxhaw

1. From Downtown Waxhaw 

2. From Downtown Waxhaw follow Providence Rd S/NC-16 towards Charlotte (go 7.38 miles)

3. After crossing I-485 turn left into the Promenade on Providence shopping center. Fresh Salon is located in the heart of the shops next to Portrait Innovations.

Fresh Salon  (704) 841-2100

5349 Ballantyne Commons Pkwy #800, Charlotte, NC 28277

 

 

FAQS

All the answers you may want to know!  

 

Q: What waxing services do you offer?

A: We only offer facial waxing including brow and lip waxing. 

 

Q: Why are there differences in pricing?

A: As a result of their time, performance and education, our Fresh stylists and colorists offer different pricing. While prices vary accordingly, every professional is constantly improving through advanced ongoing education. Regardless of the stylist or colorist you choose, you'll enjoy superior service at every level.

 

Q: What is your late policy?

A: We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc.  It happens, we know! However, your tardiness can affect the remainder of our teams’ day by delaying them for their clients who come in on time.  For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 15-minute grace period.  After that time, we will call to check on you.  If you are able to make it in time for your entire service to be completed, great!  If not, you may have to forgo parts of the service in order to keep it in the time allotted for you.  Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in. Again, please remember that your appointments are reserved for you and only you.  These policies allow us the opportunity to alert our standby clients of any openings, therefore allowing us to provide the best service possible.    

 

Q: What's your cancellation and No Show policy?

A: Your appointments are very important to our Fresh Salon team. We hold your appointments just for you and ask that if you must cancel or reschedule any appointment, please provide us with 48-hour notice.  This way our team will be able to adjust their schedules accordingly and accommodate clients on our waiting list.  We do understand that unavoidable issues come up and will do our best to work with you in case of an emergency. If last minute cancellations or ‘no shows’ become a habit, you will be unable to schedule any future appointments without providing a credit card number.  If you then fail to cancel without 48-hour notice or ‘no show’, your card will be charged the full amount of services.

 

Q: How much should I offer in Gratuity?

A: Showing your appreciation is simple and easy. Cash and checks are all gratefully accepted, we also have an ATM in the salon for your convenience. 

 

Q: Do you offer free Wi-fi?

A: To stay connected and to entertain you while you wait we have complimentary wifi available in the salon, ask the front desk team for the password.

 
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