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October 29, 2018
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June 7, 2018
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April 30, 2018
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April 20, 2018
Beauty Hacks: When to say No!
April 16, 2018
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SALON INFORMATION

FAQS

All the answers you may want to know!  

 

Q: What waxing services do you offer?

A: We only offer facial waxing including brow and lip waxing. 

 

Q: Why are there differences in pricing?

A: As a result of their time, performance and education, our Fresh stylists and colorists offer different pricing. While prices vary accordingly, every professional is constantly improving through advanced ongoing education. Regardless of the stylist or colorist you choose, you'll enjoy superior service at every level.

 

Q: What is your late policy?

A: We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc.  It happens, we know! However, your tardiness can affect the remainder of our teams’ day by delaying them for their clients who come in on time.  For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 15-minute grace period.  After that time, we will call to check on you.  If you are able to make it in time for your entire service to be completed, great!  If not, you may have to forgo parts of the service in order to keep it in the time allotted for you.  Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in. Again, please remember that your appointments are reserved for you and only you.  These policies allow us the opportunity to alert our standby clients of any openings, therefore allowing us to provide the best service possible.    

 

Q: What's your cancellation and No Show policy?

A: Your appointments are very important to our Fresh Salon team. We hold your appointments just for you and ask that if you must cancel or reschedule any appointment, please provide us with 48-hour notice.  This way our team will be able to adjust their schedules accordingly and accommodate clients on our waiting list.  We do understand that unavoidable issues come up and will do our best to work with you in case of an emergency. If last minute cancellations or ‘no shows’ become a habit, you will be unable to schedule any future appointments without providing a credit card number.  If you then fail to cancel without 48-hour notice or ‘no show’, your card will be charged the full amount of services.

 

Q: How much should I offer in Gratuity?

A: Showing your appreciation is simple and easy. Cash and checks are all gratefully accepted, we also have an ATM in the salon for your convenience. 

 

Q: Do you offer free Wi-fi?

A: To stay connected and to entertain you while you wait we have complimentary wifi available in the salon, ask the front desk team for the password.

 
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